FAQs

 

What’s your turnaround time?

Turnaround time on all custom ordered Axes/Mounts is 4-6 weeks, Name Plates 1-2 weeks and MERCH is usually shipped out by the next day when in stock.

How do I customize my order?

You can customize your order before or after your purchase. Email us at ruggedglorycs@gmail.com and we will send you an editable order form with detailed information on how to start your custom design and what we would need from you to begin your design proof.

 

How long is shipping timeframe?

5-7 business days in the US. Tracking info will be sent via email upon request.

 

What’s your refund policy?

All custom orders are made to order. For that reason, we are unable to cancel orders or accept refunds. All sales are final.

 

Can I order in bulk?

Yes, we can fulfill bulk orders. Please email me at ruggedglorycs@gmail.com for more info.

 

Are your axes made in the USA?

Yes, we proudly make our axes in the USA. Our axe heads are forged in Chicago and our axe handles are made in Tennessee.

 

Can we use your axe for any firefighter related striking, cutting or chopping tactics?

No, our axes are for display only.